About this course

This two days short course will provide basic knowledge and good understanding of IT Service management within the context of ISO 20000 standard. It is aim to fully prepare all participants for “ISO/IEC 20000 Foundation Certificate” and for those who wish to plan and implement ISO 20000 within the organizations.

Course Benefits

  • Understand the key elements of the ISO 20000
  • Acquire the principles of Service Management
  • Contribute to the quality improvement of IT Services and IT Service Management
  • Support organizations in the development, implementation and maintenance of an IT Service Management System that meets the ISO/IEC 20000 quality requirements

Who should attend

  • Anyone in IT seeking to gain a widened view of IT Service Management, and for those whose organizations are looking to acquire ISO 20000 certification

Course Contents

  • Day 1
    • Overview of IT Service Management and ISO 20000

*      The need for IT Service Management

*      ISO 20000 terminology and definitions

*      ISO 20000 Scope and Certification Scheme for Organization

*      ISO 20000 Qualification Program for IT Professionals

  • ISO 20000 Requirements

*      Requirements for a management system

*      Planning and implementing service management

*      Planning and implementing new or changed services

*      Service Management Processes

  • Day 2
    • ISO 20000 Part 2 Code of Practice

*      The use and application of ISO 20000

*      Service Delivery Processes

*      Relationship Processes

*      Resolution Processes

*      Control Processes

*      Release Management Processes

  • ISO 20000 Summary
  • Q&A

Training Info

Language : Conducted in Thai Language
Duration : 2 Days
Location : ACinfotec Training Center
16th Fl., Asia Centre Bldg., South Sathorn Rd.
Training fees: 18,900 BAHT (Ex.vat 7%)
Tel : 02 670 8980-3 ext. 312 and 308
Email : [email protected]