About this course

This is an intensive one-day course for the Internal Auditor based on the requirements of ISO/IEC 20000:2005 Information Technology Service Management Systems.

Course Benefits

  • Acquire competent ISO/IEC 20000:2005 audit skills
  • Ensure compliance to an international standard for IT Service Management
  • Ensure that the organization demonstrates its ability to provide services that meet customer requirements through internal audit
  • Enable the organization to benchmark the IT service management system

Who should attend

  • Managers who are coordinating audit activities
  • Persons who have been given the responsibility to audit an IT Service Management System
  • Existing internal auditors who wish to refresh their skills

Course Contents

  • Recap of ISO 20000 Requirements
  • Internal ITSMS Audit
    • Requirements for auditing
    • Audit planning and preparation
    • Audit execution
    • Audit reporting
    • Follow-up
  • Continual Service Improvement
  • Q & A

Training info
Email : [email protected]