About this course
This is an intensive one-day course for the Internal Auditor based on the requirements of ISO/IEC 20000:2005 Information Technology Service Management Systems.
Course Benefits
- Acquire competent ISO/IEC 20000:2005 audit skills
- Ensure compliance to an international standard for IT Service Management
- Ensure that the organization demonstrates its ability to provide services that meet customer requirements through internal audit
- Enable the organization to benchmark the IT service management system
Who should attend
- Managers who are coordinating audit activities
- Persons who have been given the responsibility to audit an IT Service Management System
- Existing internal auditors who wish to refresh their skills
Course Contents
- Recap of ISO 20000 Requirements
- Internal ITSMS Audit
- Requirements for auditing
- Audit planning and preparation
- Audit execution
- Audit reporting
- Follow-up
- Continual Service Improvement
- Q & A
Training info
Email : [email protected]