ITIL 4 Foundation (English Class)
Date/Time: 11/09/2019 - 13/09/2019 9:30 am - 4:30 pm
Category(ies) No Categories
About this course
ITIL 4 is built on the established core of best practice in the ITIL guidance. ITIL 4 provides a practical and flexible approach to move to the new world of digital transformation and embrace an end-to-end operating model for the delivery and operation of products and services. ITIL 4 also provides a holistic end-to-end picture that integrates frameworks such as Lean IT, Agile,and DevOps.
The fundamental objective of this course is to help the participants understand the key
concepts of service management and the ITIL 4 service management framework and prepare for the ITIL® (4) Foundation exam. In addition, the “Pro” edition offers a rich learning experience that helps the participants understand ITIL 4 and relate ITIL to their own work environment. This rich learning experience is supported by additional learning tools such as pre-course reading materials, post-course reading material, and a set of quick reference cards.
Who should attend?
The ITIL® (4) Foundation course fundamentally targets the participants in the IT and business domains who wish to take first steps in service management or who are familiar with earlier versions of ITIL and/or other sources of industry best practice and wish to learn about ITIL 4.This course and the related certification can be beneficial for the following roles:
- IT Support Staff
- IT Consultants
- Business Managers
- Business Process Owners
- IT Developers
- Service Providers
- System Integrator
At the end of this course, participants will be able to:
- Understand the key concepts of ITIL service management.
- Understand how ITIL guiding principles can help an organization to adopt and adapt ITIL service management.
- Understand the four dimensions of ITIL service management.
- Understand the purpose and components of the ITIL service value system, and
activities of the service value chain, and how they interconnect.
- Understand the key concepts of continual improvement.
- Learn the various ITIL practices and how they contribute to value chain activities.
Module 1: Course Introduction
Module 2: Service Management: Key Concepts
Module 3: The Guiding Principles
Module 4: The Four Dimensions of Service Management
Module 5: Service Value System
Module 6: Continual Improvement
Module 7: Overview of ITIL Practices
Date: September 11 – 13,2019
Duration: 3 Days
Time: 09.30 am – 16.30 pm
Venue: ACinfotec Training Center
Price: 32,500 Baht (Excl. vat7%)
Speacial Price: Please Call!
Terms & Conditions for Course Registration
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- Full payment is required in advance prior to course commencement date.
- Payment is due upon registration
- Delegates who cancel after registration, or who don’t attend, are liable to pay the full course fee and no refunds can be given
- A replacement is always welcome
Disclaimer: ACinfotec reserves the right to change, postpone or cancel. Any part of its published programme due to unforeseen circumstances.