ITIL® Foundation, 2011 Edition (Exam Excluded)

>ITIL® Foundation, 2011 Edition (Exam Excluded)

ITIL® Foundation, 2011 Edition (Exam Excluded)

ITIL® Foundation, 2011 Edition (Exam Excluded)

Date/Time: 10/06/2019 - 12/06/2019 9:30 am - 4:30 pm


About this course

The ITIL Foundation 2011 Edition course is for those people who wish to gain a fundamental understanding of the IT Infrastructure Library (ITIL).

ITIL is globally recognized as the de-facto world’s best practice in IT Service Management. Participants may have no previous experience or exposure to IT Service Management or ITIL. This course will introduce the basics of the Information Technology Infrastructure Library (ITIL) and discover the importance of a systematic approach to IT service management. Currently at 2011 Edition, ITIL contains a comprehensive description of the processes and best practices involved in planning, delivering, and managing IT services. This course covers basic ITIL concepts and terminology, and helps prepare students for the Foundations Certificate in IT Service Management.

There are no prerequisites for this ITIL Service Management Foundation course. The certificate of this course is a prerequisite for the Intermediate and Advanced levels of ITIL Certificate.

Course Content

Day 1

  • Introduction to ITIL Foundation, 2011 Edition
  • The Service Lifecycle
  • Service Operation

Event Management
Incident Management
Problem Management
Request Fulfillment
Access Management

  • Continual Service Improvement

The 7-Step Improvement Process
Service Reporting
Service Measurement

Day 2

  • Service Transition

Knowledge Management
Service Asset and Configuration Management
Change Management
Release and Deployment Management
Service Validation and Testing

  • Service Design

Supplier Management
Service Catalogue Management
Capacity Management
Availability Management
IT Service Continuity Management
Information Security Management

Day 3

  • Service Strategy

Service Portfolio Management
Financial Management
Demand Management
Certification Scheme

  • Recap on Key Processes & Terms
  • Mock Exam

Training Info

Language: Conducted in Thai Language
Duration: 3 Days
Date:   June 10 – 12,2019
Time:  9.30 am. – 16.30 pm.

Venue:  ACinfotec Training Center
16th Fl., Asia Centre Bldg., South Sathorn Rd.

Contact:  Tel  02 670 8980-3
E-mail  [email protected]

Tuition: THB 22,500 (Exclusive of 7% VAT) *Training only

Itil_licensed affilliate

“ITIL® is a registered trade mark of AXELOS Limited The Swirl logo™ is a trade mark of AXELOS Limited 
and/or The ITIL Licensed Affiliate logo is a trade mark of AXELOS Limited”


Course Registration

Bookings are closed for this event.

Terms & Conditions for Course Registration

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  • Full payment is required in advance prior to course commencement date.

Cancellation Policy

  • Payment is due upon registration
  • Delegates who cancel after registration, or who don’t attend, are liable to pay the full course fee and no refunds can be given
  • A replacement is always welcome

Disclaimer: ACinfotec reserves the right to change, postpone or cancel. Any part of its published programme due to unforeseen circumstances.