ITIL® Foundation, 2011 Edition (Exam Excluded)
Date/Time: 10/06/2019 - 12/06/2019 9:30 am - 4:30 pm
About this course
The ITIL Foundation 2011 Edition course is for those people who wish to gain a fundamental understanding of the IT Infrastructure Library (ITIL).
ITIL is globally recognized as the de-facto world’s best practice in IT Service Management. Participants may have no previous experience or exposure to IT Service Management or ITIL. This course will introduce the basics of the Information Technology Infrastructure Library (ITIL) and discover the importance of a systematic approach to IT service management. Currently at 2011 Edition, ITIL contains a comprehensive description of the processes and best practices involved in planning, delivering, and managing IT services. This course covers basic ITIL concepts and terminology, and helps prepare students for the Foundations Certificate in IT Service Management.
- Introduction to ITIL Foundation, 2011 Edition
- The Service Lifecycle
- Service Operation
- Continual Service Improvement
The 7-Step Improvement Process
- Service Transition
Service Asset and Configuration Management
Release and Deployment Management
Service Validation and Testing
- Service Design
Service Catalogue Management
IT Service Continuity Management
Information Security Management
- Service Strategy
Service Portfolio Management
- Recap on Key Processes & Terms
- Mock Exam
Language: Conducted in Thai Language
Duration: 3 Days
Date: June 10 – 12,2019
Time: 9.30 am. – 16.30 pm.
Venue: ACinfotec Training Center
16th Fl., Asia Centre Bldg., South Sathorn Rd.
Contact: Tel 02 670 8980-3
E-mail [email protected]
Tuition: THB 22,500 (Exclusive of 7% VAT) *Training only
“ITIL® is a registered trade mark of AXELOS Limited The Swirl logo™ is a trade mark of AXELOS Limited
and/or The ITIL Licensed Affiliate logo is a trade mark of AXELOS Limited”
Bookings are closed for this event.
Terms & Conditions for Course Registration
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- Full payment is required in advance prior to course commencement date.
- Payment is due upon registration
- Delegates who cancel after registration, or who don’t attend, are liable to pay the full course fee and no refunds can be given
- A replacement is always welcome
Disclaimer: ACinfotec reserves the right to change, postpone or cancel. Any part of its published programme due to unforeseen circumstances.