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PECB Certified ISO 20000 Lead Auditor (Exam Included)

<!-- Date/Time
Date(s) - 13/05/2024 - 17/05/2024
9:30 am - 4:30 pm --> Date/Time: 13/05/2024 - 17/05/2024 9:30 am - 4:30 pm

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About this course

ISO/IEC 20000 Lead Auditor training enables you to develop the necessary expertise to perform an IT Service Management System (ITSMS) audit by applying widely recognized audit principles, procedures and techniques. During this training course, you will acquire the knowledge and skills to plan and carry out internal and external audits in compliance with ISO 19011 and ISO/IEC 17021-1 certification process.

Based on practical exercises, you will be able to master audit techniques and become competent to manage an audit program, audit team, communication with customers, and conflict resolution.

After acquiring the necessary expertise to perform this audit, you can sit for the exam and apply for a “PECB Certified ISO/ IEC 20000 Lead Auditor” credential. By holding a PECB Lead Auditor Certificate, you will demonstrate that you have the capabilities and competencies to audit organizations based on best practices.

Learning Objectives

  • Understand the operations of an IT Service Management System (ITSMS) based on ISO/IEC 20000
  • Acknowledge the correlation between ISO/IEC 20000-1, ISO/IEC 20000-2 and other standards and regulatory frameworks
  • Understand an auditor’s role to: plan, lead and follow-up on a management system audit in accordance with ISO 19011
  • Learn how to lead an audit and audit team
  • Learn how to interpret the requirements of ISO/IEC 20000-1 in the context of an ITSMS audit
  • Acquire the competencies of an auditor to: plan an audit, lead an audit, draft reports, and follow-up on an audit in compliance with ISO 19011

 Who Should Attend?

  • Auditors seeking to perform and lead IT Service Management System (ITSMS) certification audits
  • Managers or consultants seeking to master an IT Service Management System audit process
  • Individuals responsible for maintaining conformance with ITSMS requirements
  • Technical experts seeking to prepare for an IT Service Management System audit
  • Expert advisors in IT Service Management

Course Agenda
Day 1: Introduction to IT Service Management Systems (ITSMS) and ISO/IEC 20000

  • Course objectives and structure
  • Standard and regulatory framework
  • Certification process
  • Fundamental principles of service management
  • Service Management System (SMS)

Day 2: Audit principles, preparation and launching of an audit

  • Fundamental audit concepts and principles
  • Audit approach based on evidence and risk
  • Initiating the audit
  • Stage 1 audit
  • Preparing the stage 2 audit (on-site audit)
  • Stage 2 audit (Part 1)

Day 3: On-site audit activities

  • Stage 2 audit (Part 2)
  • Communication during the audit
  • Audit procedures
  • Creating audit test plans
  • Drafting audit findings and non-conformity reports

Day 4: Closing the audit

  • Documentation of the audit and its review
  • Closing the audit
  • Evaluating action plans by the auditor
  • Beyond the initial audit
  • Managing an internal audit programme
  • Competence and evaluation of auditors
  • Closing the training

Day 5: Certification Exam (3 Hours)

Training Info
Duration : 5 Days
Date :  May 13 – 17, 2024
Time : 9.30-16.30
Language : Thai Language Class, Thai Instructor
Venue : ACinfotec Training Center
Contact : Tel 02 670 8980-3 ext.304, 305
E-mail [email protected]
Price : 51,500 Baht (Ex.vat 7%)

www.pecb.com

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  • Full payment is required in advance prior to course commencement date.

Cancellation Policy

  • Payment is due upon registration
  • Delegates who cancel after registration, or who don’t attend, are liable to pay the full course fee and no refunds can be given
  • A replacement is always welcome

Disclaimer: ACinfotec reserves the right to change, postpone or cancel. Any part of its published programme due to unforeseen circumstances.