PECB Certified ISO 20000 Lead Auditor (Thai) Exam Included

Date/Time: 29/06/2020 - 03/07/2020 9:30 am - 4:30 pm

Category(ies)


About this course

ISO/IEC 20000 Lead Auditor training enables you to develop the necessary expertise to perform an IT Service Management System (ITSMS) audit by applying widely recognized audit principles, procedures and techniques. During this training course, you will acquire the knowledge and skills to plan and carry out internal and external audits in compliance with ISO 19011 and ISO/IEC 17021-1 certification process.

Based on practical exercises, you will be able to master audit techniques and become competent to manage an audit program, audit team, communication with customers, and conflict resolution.

After acquiring the necessary expertise to perform this audit, you can sit for the exam and apply for a “PECB Certified ISO/IEC 20000 Lead Auditor” credential. By holding a PECB Lead Auditor Certificate, you will demonstrate that you have the capabilities and competencies to audit organizations based on best practices.

 

Learning Objectives

  • To acquire the expertise to perform an ISO 20000 internal audit following ISO 19011 guidelines
  • To acquire the expertise to perform an ISO 20000 certification audit following ISO 19011 guidelines and ISO 17021 specifications
  • To acquire the necessary expertise to manage an SMS audit team
  • To understand the operation of an ISO 20000 conformant IT Service Management System
  • To know the interrelationships between ISO/IEC 20000-1:2005, ISO/IEC 20000-2:2005 and ITIL
  • To understand the relationship between the IT Service Management System, including the management processes and compliance with the requirements of different stakeholders of the organization
  • To improve the ability to analyze the internal and external environment of an organization, risk assessment and audit decision-making in the context of an SMS

 Prerequisite

• ISO 20000 Foundation Certification or basic knowledge of ISO 20000 and ITIL is recommended

 Who Should attend?

  • Auditors seeking to perform and lead IT Service Management System (ITSMS) certification audits
  • Managers or consultants seeking to master an IT Service Management System audit process
  • Individuals responsible for maintaining conformance with ITSMS requirements
  • Technical experts seeking to prepare for an IT Service Management System audit
  • Expert advisors in IT Service Management

Course Agenda

Day 1: Introduction to IT Service Management Systems (ITSMS) and ISO/IEC 20000

  • Course objectives and structure
  • Standard and regulatory framework
  • Certification process
  • Fundamental principles of service management
  • Service Management System (SMS)

Day 2: Audit principles, preparation and launching of an audit

  • Fundamental audit concepts and principles
  • Audit approach based on evidence and risk
  • Initiating the audit
  • Stage 1 audit
  • Preparing the stage 2 audit (on-site audit)
  • Stage 2 audit (Part 1)

Day 3: On-site audit activities

  • Stage 2 audit (Part 2)
  • Communication during the audit
  • Audit procedures
  • Creating audit test plans
  • Drafting audit findings and non-conformity reports

Day 4: Closing the audit

  • Documentation of the audit and its review
  • Closing the audit
  • Evaluating action plans by the auditor
  • Beyond the initial audit
  • Managing an internal audit programme
  • Competence and evaluation of auditors
  • Closing the training

Day 5: Certification Exam (3 Hours)

Training Info

Duration:  5 Days
Date:  June 29 – July 3, 2020
Time:  9.30 am. – 16.30 pm.
Venue:  ACinfotec Training Center
16th Fl., Asia Centre Bldg., South Sathorn Rd.
Training Fees: 51,500 Baht (ex.vat7%)
Tel. 02 670 8980-3 ext.304, 305
E-mail.[email protected]

www.pecb.com

Course Registration

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  • Delegates who cancel after registration, or who don’t attend, are liable to pay the full course fee and no refunds can be given
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Disclaimer: ACinfotec reserves the right to change, postpone or cancel. Any part of its published programme due to unforeseen circumstances.